Online Ticketing System Demonstrates Acer’s Hardware + Software + Services Capabilities

TAIPEI, TAIWAN - Acer’s eBusiness unit operated the website and online ticketing of Taiwanese diva Jody Chiang’s farewell concerts, which went on sale last Sunday. The ticketing system for Ms. Chiang’s final nine concerts opened at midday Taiwan time, and tickets were sold out within 26 minutes. The latest initiative is an example of Acer’s transition towards becoming a hardware + software + services company.

Acer developed and operated the official website for these nine concerts. Besides providing the concert information, a key advantage brought to users was the ‘pre-fill’ feature for ticket purchase. Once the user had registered as a member, they had the option of filling in their chosen concert date, seating areas, and such, and saving this entry before the ticket sales started; prior to this, some 340,000 users had registered as website members.

To accommodate the huge volume of transactions, Acer’s IaaS (Infrastructure as a Service)¹ service from its data center (eDC) provided scalable computing power and the network bandwidth needed. At the same time, IaaS offered the security and protection to resist millions of attacks including network DDoS², port scanning, and other malicious activities.

With 14 years of experience in data center management and a complete back-end technology infrastructure, Acer was prepared to withstand the enormous influx of data under intense time pressure. And with the goal of providing users with a friendly and efficient online ticketing experience, Acer’s ‘pre-fill’ feature was designed to eliminate the need for rush-input of data and vastly reducing the confirmation waiting time.
The latest achievement follows Acer’s management of the website and online registration for Taiwan’s first IAAF certified marathon last November.

1. Infrastructure as a Service (IaaS) is one of the three fundamental service models of cloud computing alongside Platform as a Service (PaaS) and Software as a Service (SaaS).
2. A Distributed Denial of Service (DDoS) attack is an attempt to make an online service unavailable by overwhelming it with traffic from multiple sources.